Frequently Asked Questions
For answers to questions you may have about
shopping at Escapade Direct, please see our
If you need additional assistance, the following
frequently asked questions may also assist you.
Q. I am not comfortable placing an order online. May I place an order by phone?
A. We understand that not everyone is comfortable placing an order online. We assure you that placing your order with us online is secure. Our store is hosted by Yahoo! a leader in the industry, who places great importance on keeping customer information as secure as possible. However, if you are still not comfortable with online orders, you may call one of our Customer Service Representatives to place your order by phone. Please call (651) 674-8598 and press #3 to place your order. Our Customer Service Representatives are available Monday through Friday from 9:00am to 3:00pm Central time.
Q. How do I cancel my order?
A. If you decide to cancel your order before it has shipped, simply email us at CustServ@EscapadeDirect.com or call us at 1-651-674-8598. We will need your order number and the name on the order so we can cancel your order. Please note that we process orders very quickly after they have been received, sometimes within minutes! Orders canceled more than 12 hours from receipt will incur a 25% processing fee. Please see our How to Change or Cancel an Order page.
Q. Can I add to my order?
A. Yes, provided that your order has not shipped out of our warehouse. Shipping charges may increase depending on the order total. To add products to your order, please call us at 1-651-674-8598 during regular business hours. Please note, however, that we ship orders very quickly. If your order has already shipped, you are always welcome to place another order online. Please see our How to Change or Cancel an Order page.
Q. How do I know if an item is in stock?
A. We stock everything we sell. If something is currently out of stock, you will see this on the item page and will not be able to place an order for that item until it is back in stock. If you do not see a "temporarily out of stock" message, you will know that the item is in stock and ready to be shipped to you.
Q. I don't see an Add to Cart button. Where is it?
A. Our Add to Cart button is only available on items that are currently in stock. Therefore, if you do not see the large green Add to Cart button immediately to the right of the Quantity box at the top of each item page, you will know that item is out of stock (see question above). To place an order for an item that is currently out of stock, please contact us. We can take your order over the phone for items that are not in stock, and then fulfill your order when our inventory is replaced.
Q. What forms of payment do you accept?
A. We accept VISA, Mastercard, Discover, American Express and PayPal. We do not accept money orders or personal checks for online orders. We do accept checks from schools and businesses when using a purchase order.
Q. Do you accept Purchase Orders?
A. Yes, we accept Purchase Orders from Schools, Businesses, or other organizations. For our business terms, please click here.
Q. Do you offer discounts?
A. Yes. We offer a 10% discount on orders over $1000 for accredited educational institutions and non-profit groups.
In order to receive this discount, the order must be prepaid before the order ships. Also... Our prices are discounted below suggested retail prices, so you save money everyday!
Q. How long will it take for me to receive my order?
A. We ship fast! Most items ship the same day the order was placed. Please see our When Will I Receive My Order page.
Q. How much will shipping cost?
A. Shipping charges can be found in our Shipping Rates table and in your Shopping Cart (once you place an item in your Shopping Cart). Orders $99 and more ship FREE via Standard USPS shipping! Please see our Shipping Rates table for more information.
Q. How do I ship items in my shopping cart to multiple addresses?
A. Because each shipping address will have shipping rates calculated separately, our shopping cart can only ship to one address at a time. However, to send your gifts to more than one address, simply place a separate order for each gift, enter your billing address, then indicate the shipping address as appropriate.
Q. I see you sell additional items on eBay. If I win one of your auctions, can I receive combined shipping?
A. Absolutely! Just contact us via email to let us know that you would like to combine shipping of your eBay auction wins with your order on our website and we will be happy to combine shipping for you.
Q. Do you ship internationally?
A. We currently ship orders internationally to several countries. Please see the country drop-down list in your Shopping Cart to see if your country is included. If you live in a different country, please contact us before placing your order to make sure we can ship to you.
Q. Do you ship to PO Boxes or Military Addresses?
A. Yes! We ship orders through the United States Postal Service (USPS), so PO Boxes or military addresses are not a problem!
Q. I live in Minnesota, may I pick up my order?
A. No, orders may not be picked up from our warehouse location.
ORDER STATUS AND TRACKING
Q. How can I track my order?
A. Immediately upon shipping your order, you will receive tracking information via email. You can track your packages at United States Post Office or at United Parcel Service (UPS).
Q. I did not receive a shipping confirmation email. What should I do?
A. We send both an order confirmation email immediately after an order is placed, and a shipping confirmation email immediately after an order is shipped. Occasionally these email messages are mistaken for junk mail by email filters and firewalls.
Please check your junk email folder and set your email filters to allow email messages from escapadedirect.com.
Q. My order has not arrived yet, what should I do?
A. The length of transit time through the United Status Postal Service (USPS) or UPS depends on the shipping method you selected when you placed your order. Approximate transit times are shown above in our Shipping section. If your order has not arrived in twice the estimated shipping time, please contact us and we will do everything we can to track your order.
CHECKOUT PROBLEMS AND COOKIES
Q. My shopping cart appears empty even though I have added items to it. What is wrong?
A. The problem may be that the cookies option is not enabled in your browser settings. To fix this problem you will need to turn the cookies option on. Please see our instructions on how to do this at Cookies Information.
PRIVACY AND SECURITY
Q. Is this a secure site?
A. Yes. Any information entered is encrypted and submitted through a secure connection, hosted by Yahoo.
Q. Do you sell or trade my personal information?
A. Absolutely not! We respect your privacy. All information provided to us is securely stored and is completely confidential. We do not sell or trade your personal information.
Q. Will I receive junk email if I give you my email address?
A. No. The only email correspondance you will receive from us is your order confirmation email, your shipping confirmation email, and our answers to your email messages to us. If you choose to join our mailing list, you will receive our monthly newsletter and special offers - which you can unsubscribe from at any time.
Q. How can I request a new product?
A. We are always looking for suggestions of great new products and ways to improve our customer service. If you have a new product suggestion, please use our Contact Form, which can be found here: Contact Us
Q. Do you have a printed catalog?
A. We've gone "green"! We no longer have a printed catalog - all our great products can be viewed online.
Q. Are the products available through your store safe for children?
A. Absolutely! At Escapade Direct, we understand the importance of product safety and concerns that parents have for their children. We are committed to our customers' safety, and we work continuously to guarantee that we provide only the safest products and shopping experience for families everywhere. We have provided links to assist you with more information: Safety Center.
Q. I love your creative newsletter! May I forward your newsletter to my homeschool group?
A. Please do! Our goal is to help homeschoolers with fun, creative ideas that can be used with children. We are happy to pass this information along to whomever can benefit from it!