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Located in Minnesota
If you have questions or need our assistance, please feel free to contact us. We reply to email messages within 24 hours, or you may call us at (651) 674-8598 and Press #3 for Customer Service.
CustServ@EscapadeDirect.com
Customer Service Information
Please click a link below for more information.
Our Guarantee
We appreciate and value your business. Our guarantee is based on two basic principles:
First, the products and information we offer will fit with the spirit of education and creative, imaginative play. "Helping Children Think... Outside the Box" is what you will discover with Escapade Direct products.
Second, your satisfaction, with both the products you buy and our service and commitment, must be complete. Nothing less is acceptable. We offer only products we use or would use ourselves. We offer them at fair prices, and we guarantee them without condition.
Whether you are a first-time customer or you have been with us since the beginning, we cannot stress enough our commitment to quality products, superior service, and your complete satisfaction.
If you are less than 100% satisfied with a product you have purchased from us, you may return it for exchange or full refund within 14 days. Please see our Return Policy below for more information.
Shipping Information
Orders placed for shipment within the United States are shipped Parcel Post, Media Mail, Priority Mail via the United States Postal Service, or via UPS.
USPS Shipping Rates
*We offer FREE Standard Shipping on orders of $75 or more. Please enter freew75 into the Source Code box and click APPLY to receive free shipping.
*UPS shipping rates can be calculated based on weight within your Shopping Cart. Delivery estimates are also included.
We ship orders fast! If your order is placed before 12:00pm Central Time, we ship all in-stock products the same day. If your order is placed after 12:00pm Central Time, we ship all in-stock products the following business day. Out of stock items usually ship within 7-10 business days. If an order is placed for an out of stock item, it will be shipped once it becomes available. You are not billed for backordered items until they ship. If we experience a delay in shipping for any reason, you will be notified immediately.
All orders are sent with delivery confirmation, and tracking information for your package will be sent to you via email when your order ships.
Rush Deliveries
If you need your order sooner, we also offer Express Mail via the United States Post Office. Please contact us for an Express Mail shipping quote before placing your order.
International Deliveries
Orders placed for shipment outside the United States are shipped via the United States Postal Service, International Priority Mail. Actual shipping charges are shown in the Shipping Rate table above.
Sales Tax
Sales tax of 6.5% will be added to orders shipped to Minnesota residents only.
Payment Methods
We accept VISA, Mastercard, Discover card, and PayPal. Our store is hosted through Yahoo, so your payment information is secure. Please see our Privacy Policy for more information, and click on the Secure Shopping icon at the bottom of our store for more information about our store's security features.
Return Policy
If you are not completely satisified with your purchase, simply return the item to us in resalable condition within 30 days of receipt of shipment for credit or exchange. Please make sure to include a copy of the packing list that came in your package to ensure proper credit. Shipping and handling fees are non-returnable.
Computer software and audio books may be returned only if they are unopened and in resalable condition. Defective software or audio books may be exchanged for an identical item.
If you receive an item that was damaged through the post office, please report this to us within 3 days of receiving your item. Please keep the original shipping carton that shows the damage. We will replace damaged goods at minimal inconvenience for you.
Frequently Asked Questions
ORDERING
Q. I am not comfortable placing an order online. May I place an order by phone?
A. We understand that not everyone is comfortable placing an order online. We assure you that placing your order with us online is secure. Our store is hosted by Yahoo! — a leader in the industry, who places great importance on keeping customer information as secure as possible. However, if you are still not comfortable with online orders, you may call one of our Customer Service Representatives to place your order by phone. Please call (651) 674-8598 and press #3 to place your order. Our Customer Service Representatives are available Sunday and Monday from 9:00am to 7:00pm Central time, and Thursday through Saturday from 9:00am to 7:00pm Central time.
Q. How do I cancel my order?
A. If you decide to cancel your order before it has shipped, simply email us at CustServ@EscapadeDirect.com or call us at 1-651-674-8598. We will need your order number and the name on the order so we can cancel your order. Please note that we process orders very quickly after they have been received, sometimes within minutes! Orders canceled more than 12 hours from receipt will incur a 15% processing fee.
Q. Can I add to my order?
A. Yes, provided that your order has not shipped out of our warehouse. Shipping charges may increase depending on the order total. To add products to your order, please call us at 1-651-674-8598 during regular business hours. Please note, however, that we ship orders very quickly. If your order has already shipped, you are always welcome to place another order online.
Q. How do I know if an item is in stock?
A. We stock everything we sell. If something is currently out of stock, you will see this on the item page and will not be able to place an order for that item until it is back in stock. If you do not see a "temporarily out of stock" message, you will know that the item is in stock and ready to be shipped to you.
BILLING
Q. What forms of payment do you accept?
A. We accept VISA, Mastercard, Discover, and PayPal (which includes American Express). We do not accept money orders or personal checks. We do accept checks from schools and businesses when using a purchase order.
Q. Do you accept Purchase Orders?
A. Yes, we accept Purchase Orders from Schools, Businesses, or other organizations. For our business terms, please click here.
Q. Do you offer discounts?
A. Yes. We offer a 10% discount on orders over $1000 for accredited educational institutions and non-profit groups. In order to receive this discount, the order must be prepaid before the order ships. Also... Our prices are discounted below suggested retail prices, so you save money everyday!
SHIPPING
Q. How long will it take for me to receive my order?
A. We ship fast! Most items ship the same day the order was placed. USPS Parcel Post deliveries typically take 3-9 days to reach you, depending on where you are located in the United States.
Q. How much will shipping cost?
A. Shipping charges can be found in our Shipping Rates table (above) and in your Shopping Cart (once you place an item in your Shopping Cart). Orders $75 and more ship FREE via Standard USPS shipping!
Q. I see you sell additional items on eBay. If I win one of your auctions, can I receive combined shipping?
A. Absolutely! Just contact us via email to let us know that you would like to combine shipping of your eBay auction wins with your order on our website and we will be happy to combine shipping for you.
Q. Do you ship internationally?
A. We are currently shipping orders to Canada, Australia, Isreal, and the United Kingdom. If you live in a different country, please contact us before placing your order to make sure we can ship to you.
Q. Do you ship to PO Boxes or Military Addresses?
A. Yes! We ship all orders through the United States Postal Service (USPS), so PO Boxes or military addresses are not a problem!
Q. I live in Minnesota, may I pick up my order?
A. No, orders may not be picked up from our warehouse location.
ORDER STATUS AND TRACKING
Q. How can I track my order?
A. Immediately upon shipping your order, you will receive tracking information via email. You can track your packages at United States Post Office or at United Parcel Service (UPS).
Q. I did not receive a shipping confirmation email. What should I do?
A. We send both an order confirmation email immediately after an order is placed, and a shipping confirmation email immediately after an order is shipped. Occasionally these email messages are mistaken for junk mail by email filters and firewalls. Please check your junk email folder and set your email filters to allow email messages from escapadedirect.com.
Q. My order has not arrived yet, what should I do?
A. The length of transit time through the United Status Postal Service (USPS) depends on the shipping method you selected when you placed your order. Approximate transit times are shown above in our Shipping section. If your order has not arrived in twice the estimated shipping time, please contact us and we will do everything we can to track your order.
CHECKOUT PROBLEMS AND COOKIES
Q. My shopping cart appears empty even though I have added items to it. What is wrong?
A. The problem may be that the cookies option is not enabled in your browser settings. To fix this problem you will need to turn the cookies option on. Please see the instructions below on how to do this.
Q. What are cookies?
A. Cookies are tiny text files that web sites set in your computer to help your browser remember precise information — such as the contents of your shopping cart while you are shopping.
Q. How do I enable cookies in my browser?
A. If you are using Microsoft Internet Explorer 6, follow these steps:
If you are using Microsoft Internet Explorer 5, follow these steps:
If you are using Netscape, please follow these steps:
If you are using AOL, follow these steps:
If you are using third party cookies blocker software refer to the manual supplied by the third party software.
PRIVACY AND SECURITY
Q. Is this a secure site?
A. Yes. Any information entered is encrypted and submitted through a secure connection, hosted by Yahoo.
Q. Do you sell or trade my personal information?
A. Absolutely not! We respect your privacy. All information provided to us is securely stored and is completely confidential. We do not sell or trade your personal information.
Q. Will I receive junk email if I give you my email address?
A. No. The only email correspondance you will receive from us is your order confirmation email, your shipping confirmation email, and our answers to your email messages to us. If you choose to join our mailing list, you will receive our monthly newsletter and special offers - which you can unsubscribe from at any time.
BUYER'S GUIDE
Q. How can I request a new product?
A. We are always looking for suggestions of great new products and ways to improve our customer service. If you have a new product suggestion, please use our Contact Form, which can be found here: Contact Us
Q. Do you have a printed catalog?
A. We want to give the best, most detailed descriptions of all our products, and they simply would not fit conveniently in a catalog! All our great products can be viewed online.
Q. Are the products available through your store safe for children?
A. Absolutely! At Escapade Direct, we understand the importance of product safety and concerns that parents have for their children. We are committed to our customers' safety, and we work continuously to guarantee that we provide only the safest products and shopping experience for families everywhere. We have provided links to assist you with more information: Safety Center.
MISCELLANEOUS QUESTIONS
Q. I love your creative newsletter! May I forward your newsletter to my homeschool group?
A. Please do! Our goal is to help homeschoolers with fun, creative ideas that can be used with children. We are happy to pass this information along to whomever can benefit from it!
Escapade Direct LLC 44555 Anchor Avenue Harris, MN 55032 (651) 674-8598
If you have questions or need our assistance, please feel free to contact us. We reply to email messages within 24 hours, or you may call us at (651) 674-8598 and Press #3 for Customer Service.
CustServ@EscapadeDirect.com
Customer Service Information
Please click a link below for more information.
Shipping Rates and Information
Tips for Shopping with Escapade Direct
Our Guarantee
We appreciate and value your business. Our guarantee is based on two basic principles:
First, the products and information we offer will fit with the spirit of education and creative, imaginative play. "Helping Children Think... Outside the Box" is what you will discover with Escapade Direct products.
Second, your satisfaction, with both the products you buy and our service and commitment, must be complete. Nothing less is acceptable. We offer only products we use or would use ourselves. We offer them at fair prices, and we guarantee them without condition.
Whether you are a first-time customer or you have been with us since the beginning, we cannot stress enough our commitment to quality products, superior service, and your complete satisfaction.
If you are less than 100% satisfied with a product you have purchased from us, you may return it for exchange or full refund within 14 days. Please see our Return Policy below for more information.
Shipping Information
Orders placed for shipment within the United States are shipped Parcel Post, Media Mail, Priority Mail via the United States Postal Service, or via UPS.
|
USPS Shipping Rates* |
|||
|
USPS Parcel Post |
USPS Priority Mail |
USPS International Priority Mail |
|
|
Orders less than $25.00 |
$5.85 |
$7.85 |
$22.00 |
|
$25.00 to $49.99 |
$7.85 |
$9.85 |
$32.00 |
|
$50.00 to $74.99 |
$10.85 |
$12.85 |
$36.25 |
|
$75.00 to $124.95 |
FREE* |
$15.85 |
$38.75 |
$125.00 to $174.99 |
FREE* |
$19.85 |
$52.50 |
$175.00 or more* |
FREE* |
$22.85 |
$63.00 |
*We offer FREE Standard Shipping on orders of $75 or more. Please enter freew75 into the Source Code box and click APPLY to receive free shipping.
*UPS shipping rates can be calculated based on weight within your Shopping Cart. Delivery estimates are also included.
We ship orders fast! If your order is placed before 12:00pm Central Time, we ship all in-stock products the same day. If your order is placed after 12:00pm Central Time, we ship all in-stock products the following business day. Out of stock items usually ship within 7-10 business days. If an order is placed for an out of stock item, it will be shipped once it becomes available. You are not billed for backordered items until they ship. If we experience a delay in shipping for any reason, you will be notified immediately.
All orders are sent with delivery confirmation, and tracking information for your package will be sent to you via email when your order ships.
Rush Deliveries
If you need your order sooner, we also offer Express Mail via the United States Post Office. Please contact us for an Express Mail shipping quote before placing your order.
International Deliveries
Orders placed for shipment outside the United States are shipped via the United States Postal Service, International Priority Mail. Actual shipping charges are shown in the Shipping Rate table above.
Sales Tax
Sales tax of 6.5% will be added to orders shipped to Minnesota residents only.
Payment Methods
We accept VISA, Mastercard, Discover card, and PayPal. Our store is hosted through Yahoo, so your payment information is secure. Please see our Privacy Policy for more information, and click on the Secure Shopping icon at the bottom of our store for more information about our store's security features.
Return Policy
If you are not completely satisified with your purchase, simply return the item to us in resalable condition within 30 days of receipt of shipment for credit or exchange. Please make sure to include a copy of the packing list that came in your package to ensure proper credit. Shipping and handling fees are non-returnable.
Computer software and audio books may be returned only if they are unopened and in resalable condition. Defective software or audio books may be exchanged for an identical item.
If you receive an item that was damaged through the post office, please report this to us within 3 days of receiving your item. Please keep the original shipping carton that shows the damage. We will replace damaged goods at minimal inconvenience for you.
Frequently Asked Questions
ORDERING
Q. I am not comfortable placing an order online. May I place an order by phone?
A. We understand that not everyone is comfortable placing an order online. We assure you that placing your order with us online is secure. Our store is hosted by Yahoo! — a leader in the industry, who places great importance on keeping customer information as secure as possible. However, if you are still not comfortable with online orders, you may call one of our Customer Service Representatives to place your order by phone. Please call (651) 674-8598 and press #3 to place your order. Our Customer Service Representatives are available Sunday and Monday from 9:00am to 7:00pm Central time, and Thursday through Saturday from 9:00am to 7:00pm Central time.
Q. How do I cancel my order?
A. If you decide to cancel your order before it has shipped, simply email us at CustServ@EscapadeDirect.com or call us at 1-651-674-8598. We will need your order number and the name on the order so we can cancel your order. Please note that we process orders very quickly after they have been received, sometimes within minutes! Orders canceled more than 12 hours from receipt will incur a 15% processing fee.
Q. Can I add to my order?
A. Yes, provided that your order has not shipped out of our warehouse. Shipping charges may increase depending on the order total. To add products to your order, please call us at 1-651-674-8598 during regular business hours. Please note, however, that we ship orders very quickly. If your order has already shipped, you are always welcome to place another order online.
Q. How do I know if an item is in stock?
A. We stock everything we sell. If something is currently out of stock, you will see this on the item page and will not be able to place an order for that item until it is back in stock. If you do not see a "temporarily out of stock" message, you will know that the item is in stock and ready to be shipped to you.
BILLING
Q. What forms of payment do you accept?
A. We accept VISA, Mastercard, Discover, and PayPal (which includes American Express). We do not accept money orders or personal checks. We do accept checks from schools and businesses when using a purchase order.
Q. Do you accept Purchase Orders?
A. Yes, we accept Purchase Orders from Schools, Businesses, or other organizations. For our business terms, please click here.
Q. Do you offer discounts?
A. Yes. We offer a 10% discount on orders over $1000 for accredited educational institutions and non-profit groups. In order to receive this discount, the order must be prepaid before the order ships. Also... Our prices are discounted below suggested retail prices, so you save money everyday!
SHIPPING
Q. How long will it take for me to receive my order?
A. We ship fast! Most items ship the same day the order was placed. USPS Parcel Post deliveries typically take 3-9 days to reach you, depending on where you are located in the United States.
Q. How much will shipping cost?
A. Shipping charges can be found in our Shipping Rates table (above) and in your Shopping Cart (once you place an item in your Shopping Cart). Orders $75 and more ship FREE via Standard USPS shipping!
Q. I see you sell additional items on eBay. If I win one of your auctions, can I receive combined shipping?
A. Absolutely! Just contact us via email to let us know that you would like to combine shipping of your eBay auction wins with your order on our website and we will be happy to combine shipping for you.
Q. Do you ship internationally?
A. We are currently shipping orders to Canada, Australia, Isreal, and the United Kingdom. If you live in a different country, please contact us before placing your order to make sure we can ship to you.
Q. Do you ship to PO Boxes or Military Addresses?
A. Yes! We ship all orders through the United States Postal Service (USPS), so PO Boxes or military addresses are not a problem!
Q. I live in Minnesota, may I pick up my order?
A. No, orders may not be picked up from our warehouse location.
ORDER STATUS AND TRACKING
Q. How can I track my order?
A. Immediately upon shipping your order, you will receive tracking information via email. You can track your packages at United States Post Office or at United Parcel Service (UPS).
Q. I did not receive a shipping confirmation email. What should I do?
A. We send both an order confirmation email immediately after an order is placed, and a shipping confirmation email immediately after an order is shipped. Occasionally these email messages are mistaken for junk mail by email filters and firewalls. Please check your junk email folder and set your email filters to allow email messages from escapadedirect.com.
Q. My order has not arrived yet, what should I do?
A. The length of transit time through the United Status Postal Service (USPS) depends on the shipping method you selected when you placed your order. Approximate transit times are shown above in our Shipping section. If your order has not arrived in twice the estimated shipping time, please contact us and we will do everything we can to track your order.
CHECKOUT PROBLEMS AND COOKIES
Q. My shopping cart appears empty even though I have added items to it. What is wrong?
A. The problem may be that the cookies option is not enabled in your browser settings. To fix this problem you will need to turn the cookies option on. Please see the instructions below on how to do this.
Q. What are cookies?
A. Cookies are tiny text files that web sites set in your computer to help your browser remember precise information — such as the contents of your shopping cart while you are shopping.
Q. How do I enable cookies in my browser?
A. If you are using Microsoft Internet Explorer 6, follow these steps:
- Select Tools on the menu bar
- Choose Internet Options
- Click on the Privacy tab
- Set slide bar to Medium or Click Default button
- Click OK to Exit
If you are using Microsoft Internet Explorer 5, follow these steps:
- Go To Internet Options. This is under either View or Tools depending on version.
- Click the Security Tab
- Click Custom Level
- Scroll Down to Cookies
- Allow cookies that are stored on your computer should be checked as enabled. If it is not, please check it.
- Allow per-session cookies (not stored) should be checked as enabled. If it is not, please check it.
- Click OK to Exit
If you are using Netscape, please follow these steps:
- Open the Edit menu
- Choose Preferences
- Under the Privacy & Security category, click Cookies. (If no subcategories are visible, double-click the category to expand the list.)
- Choose Enable cookies for the originating web site only
- Click OK to Exit
If you are using AOL, follow these steps:
- Type keyword Preferences
- Click Internet Properties
- Click Security Tab
- Click Custom Level
- Scroll Down to Cookies
- Allow cookies that are stored on your computer should be checked as enabled. If it is not, please check it.
- Allow per-session cookies (not stored) should be checked as enabled. If it is not, please check it.
- Click OK to Exit
If you are using third party cookies blocker software refer to the manual supplied by the third party software.
PRIVACY AND SECURITY
Q. Is this a secure site?
A. Yes. Any information entered is encrypted and submitted through a secure connection, hosted by Yahoo.
Q. Do you sell or trade my personal information?
A. Absolutely not! We respect your privacy. All information provided to us is securely stored and is completely confidential. We do not sell or trade your personal information.
Q. Will I receive junk email if I give you my email address?
A. No. The only email correspondance you will receive from us is your order confirmation email, your shipping confirmation email, and our answers to your email messages to us. If you choose to join our mailing list, you will receive our monthly newsletter and special offers - which you can unsubscribe from at any time.
BUYER'S GUIDE
Q. How can I request a new product?
A. We are always looking for suggestions of great new products and ways to improve our customer service. If you have a new product suggestion, please use our Contact Form, which can be found here: Contact Us
Q. Do you have a printed catalog?
A. We want to give the best, most detailed descriptions of all our products, and they simply would not fit conveniently in a catalog! All our great products can be viewed online.
Q. Are the products available through your store safe for children?
A. Absolutely! At Escapade Direct, we understand the importance of product safety and concerns that parents have for their children. We are committed to our customers' safety, and we work continuously to guarantee that we provide only the safest products and shopping experience for families everywhere. We have provided links to assist you with more information: Safety Center.
MISCELLANEOUS QUESTIONS
Q. I love your creative newsletter! May I forward your newsletter to my homeschool group?
A. Please do! Our goal is to help homeschoolers with fun, creative ideas that can be used with children. We are happy to pass this information along to whomever can benefit from it!
Escapade Direct LLC 44555 Anchor Avenue Harris, MN 55032 (651) 674-8598
 |
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