Return Policy

SATISFACTION GUARANTEE

We want you to be 100% completely satisfied with your
order. If you are not completely satisfied with your
purchase, simply return the item* to us in it's original,
new condition within 30 days of receipt of shipment
for credit or exchange. You must contact us within
the first 30 days from the date of the sale, or all
sales are considered final. Shipping and handling fees
are non-returnable.

*Computer software, audio books, or music CDs may be returned only if they are unopened and in resalable condition. Defective software, audio books, or music CDs may be exchanged for an identical item only.

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RETURNS

You may return an item within the first 30 days from the date of the sale. You are responsible for the return shipping cost, insurance, duties, taxes, or tariffs on all return shipments. If the item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed to be defective or returned in original condition.

Returning Items for a Refund

• Step #1: Complete our Return/Exchange Form.
• Step #2: Ship the item back to us at the address below. Please make sure to include your completed Return/Exchange Form to ensure proper credit.

Returned items must be sent to:
Escapade Direct LLC
44555 Anchor Avenue
Harris, MN 55032
U.S.A.

Please Note:

• We will refuse any package sent COD. Be sure to pay for your return shipment at the time you send it.
• Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund.
• We suggest you insure all returns, and request delivery confirmation (we cannot be responsible for packages lost in transit).
• Refunds will be made to the original method of payment only.
• Shipping and handling fees are non-refundable.

Refunds

You may expect to receive your refund within 10-14 days from the date your return is sent to us. This includes time for us to receive the return from the shipper, time to process the return, and time for a credit to be processed. Many refunds are processed in less time.

• Refund will be issued to the original method of payment only.
• If your order was a gift, you may exchange it for another item (see details below) or a refund back to the buyer only.

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EXCHANGES

You may exchange an item within the first 30 days from the date of the sale. You are responsible for the return shipping cost, insurance, duties, taxes, or tariffs on all return shipments, including defective products. If the item is being returned for an exchange, the exchange will not be sent until the item has been inspected and confirmed to be defective or returned in original condition.

Returning Items for an Exchange

• Step #1: Complete our Return/Exchange Form.
• Step #2: Ship the item back to us at the address below. Please make sure to include your completed Return/Exchange Form to ensure proper credit.


Returned items must be sent to:
Escapade Direct LLC
44555 Anchor Avenue
Harris, MN 55032
U.S.A.

Please Note:
• We will refuse any package sent COD. Be sure to pay for your return shipment at the time you send it.
• Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund.
• We suggest you insure all returns, and request delivery confirmation (we cannot be responsible for packages lost in transit).
• Shipping and handling fees are non-refundable.
• No shipping will be charged on the new order.


If the replacement item price is more than that of the item being returned, you are responsible for the difference in price. Please completely fill out the Method of Payment portion in Section 4 on the Return/Exchange Form - including your credit card number, expiration date, signature, and printed name. Your credit card will be charged for the difference/overage.

If the replacement item price is less than that of the item being returned, the difference in price will be issued as a credit to the original method of payment. If the item was a gift, the difference will be issued as a store credit torward a future purchase at EscapadeDirect.com, in the form of a gift certificate. No cash/credit card refunds are given to gift recipients.

We will do our best to process all exchanges as quick as possible, please allow 10-15 days for an exchange to be sent.

Please Note: Items MUST be in complete resalable condition, in the original packaging with all packaging complete, otherwise a credit will not be issued.



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DAMAGED ITEMS

If an order arrives damaged, please report this to us within three (3) days of receiving your order. Please keep the original shipping carton that shows the damage. We will replace damaged goods at minimal inconvenience to you. We cannot be responsible for damaged items not reported to us within three (3) days of delivery.



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DEFECTIVE ITEMS

Items that are defective from the manufacturer must be reported to us within 14 days of receiving your order. Upon return, we will inspect defective items for final determination of defect or abuse. Items that have been abused, are not considered defective, and the sale of those items is considered final. Manufacturer warranties may supercede this policy - contact us for details.